A guest who tips $20 on a $100 massage used to see the credit-card surcharge applied to $120. On Fiserv CardPointe, the surcharge is now only on the service amount — $100 in that example. Debit cards still pay no surcharge.
Stores that were missing a text when you cancelled or moved a booking now send it. New stores get those two rules from day one.
Keep tips out of the credit card surcharge
Saturday, a regular tips 20% on a $100 service and pays by credit card. Before, a 3% surcharge could also hit the tip. Now the surcharge is calculated on the service (plus tax, minus discounts), and the tip is left out. The rate you already set does not change; only the amount it applies to does.
This is for stores taking cards on Fiserv CardPointe with Charge customers a credit-card surcharge turned on. Debit and prepaid cards are never surcharged. The payment processor decides the card type.
How to check it
- Go to System Settings → Store & Operations → Payment Settings.
- Open Pricing.
- Under Surcharge, read the rate line: Calculated on the card-borne amount (services + tax − discounts/credits, no tip). The US cap is 3%.
- Owner and Admin can change this. Front Desk cannot.
What the front desk sees
On the iPad, the guest picks a tip on the customer screen, then pays on the reader. The surcharge line the desk sees is tagged service only, so the tip sits on its own line. A debit or prepaid card has no surcharge line.
When they charge a saved card on the web, the estimate is Surcharge (est.) · service only. Read that number to the guest before they confirm.
Getting the most out of it
- Keep the surcharge notice at the store entrance and on the receipt. Kuee already asks you to confirm this before you turn the surcharge on.
- If you are still on Stripe and want interchange-plus pricing, send us your current processing statement. We put together a side-by-side quote, and if switching does not save you money, we tell you.
- Leave the surcharge off if your state does not allow it.
Good to know: cash, debit and prepaid never pick up the surcharge. A cash discount and a credit-card surcharge cannot both be on.
Appointment cancel and reschedule texts go out
You move a 2 p.m. booking to 4 p.m. The guest should get a text. On some stores that text never went out, because the Appointment cancelled and Appointment rescheduled rules were missing. Those rules are in place now, and every new store starts with them.
The text uses the template you already edit. A cancel uses Appointment cancelled. A move uses Appointment rescheduled. Confirmation texts were already firing; these two rows fill the gap.
How to check yours
- Go to System Settings → Communications → Notification Settings.
- Stay on the Notifications tab.
- Under To customers · Appointments, open Appointment cancelled and Appointment rescheduled. Each row has the template and the channel (SMS, email).
- Owner and Admin can edit them. Front Desk cannot.
Getting the most out of it
- Keep both on so a guest who is moved to a later slot hears it from you, not from an empty room.
- The same group has Confirmation and reminders. Leave that on too.
- Staff copies live under To therapists if you want your team notified as well.
Good to know: these are the same templates you already edit. Nothing new to write; the missing rows are simply there.
Smaller improvements
- The public website lists Fiserv CardPointe next to Stripe. kuee.io now says card payments run on Fiserv CardPointe or Stripe, with interchange-plus pricing and a free rate comparison from your current statement. There is a new About page and a Security page.
Fixes you may notice
- English stays in English. A few screens in the English staff app could fall back to Chinese when a line was missing. Those lines now stay in English.
Questions about this update
Tell us what works for your store and what does not: contact us and we will walk you through any of these changes on your own store.
