Kuee

The operating system for massage, spa and wellness stores.

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Kuee
Product OverviewThe complete platform, from first call to repeat visit.AI ReceptionistAnswers calls in your clients' languages and books from live availability.Booking & SchedulingOnline, phone and front-desk bookings on one calendar.Client ManagementProfiles, history, forms, packages and communication in one record.POS & PaymentsCard, cash, tips, split payments, packages, refunds and receipts.
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SpaRooms, memberships, gift cards, one calendar.Massage TherapyTherapist and room scheduling, tips, preferences.Beauty & NailsClient preferences, group bookings, add-ons and tips.Multi-locationOne account, separate stores and reports.AlsoIndependent TherapistsWellness Centers
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Watch it once, then run Kuee yourself

25 animated tutorials, about 104 minutes, in the order the front desk and owners work each day. Every screen matches the live product, with captions in English, Chinese, Korean and Vietnamese.

Popular:partial refundclients book onlineadd a card readeriPad PIN for staff

Results for “partial refund”

  1. Refunds: void today, partial from tomorrowFiserv payments & refunds
  2. Refund an orderOrders & refunds
  3. Transactions, reprint, refundiPad front-desk checkout
  4. Manage a card and refundsGift cards
  5. Special casesOrders & refunds
  6. Wrap-upOrders & refunds
  7. Find the sale in CardPointeFiserv payments & refunds
  8. Daily depositsFiserv payments & refunds
New store? Start herePart 17 · Setting up a new storeSign up · Store info · Add services · Add therapists · Your first visit · Phone sign-up and plans6 scenes · about 3.5 min

Front desk, every day

What you do from opening to closing
017 scenes · about 4 minAppointmentsYour day at a glance · Reading a card · New booking: find the customer · Time, service and therapist · Review and create · Drag to reschedule · Check in028 scenes · about 3.5 minMessagesThe inbox at a glance · Unknown number: new customer · Texts in another language · Insert open slots · AI spots a reschedule · AI books for you · AI auto-reply · New message037 scenes · about 2 minCheckoutOpen checkout · Reading the bill · Packages apply automatically · Part-pay with a gift card · Tips · Card or cash · Paid047 scenes · about 2 minCustomersThe customer list · Add a customer · Customer details · Preferences & notes · Sell a package · Enroll in VIP · Book from the list117 scenes · about 3.5 minOrders & refundsOpen Order Management · Stats, search and filters · Pending collection · Order details · Refund an order · Special cases · Wrap-up

Clients on their own

The check-in screen and clients’ phones
087 scenes · about 5.5 minSelf check-in & walk-insSet up the kiosk · The home screen · Check in an appointment · Walk-in booking · Therapist signature · The claim board · Wrap-up096 scenes · about 4 minOnline bookingFind your booking link · Customer picks service, date, therapist, time · Details and submit · Confirm in the back office · Auto-confirm and pausing · Wrap-up

Marketing and messages

Bring clients back
077 scenes · about 3 minMarketing & AIMarketing Assistant at a glance · Create a package · Coupon campaigns · Let AI send the coupons · AI phone call logs · The Kuee AI assistant · Ask about revenue, then wrap up107 scenes · about 5 minGift cardsWhere gift cards live · Create a template: pay X get Y · Sell a card at the front desk · Gifts and bulk issue · Manage a card and refunds · Customers buy online · Paying with a card, and wrap-up128 scenes · about 7 minNotifications & AI phoneFind notification settings · Booking confirmation and reminders · Marketing messages · Receipts and slot fill · Notification logs · AI phone answering · SMS registration and comms package · AI call logs

Store and team

Set it up once, adjust now and then
057 scenes · about 2.5 minStaff & schedulingThe staff list · Invite a new team member · Turn on the therapist profile · Services & commission · Schedule & time off · Today, by staff · Staff performance066 scenes · about 3 minStore settingsWhere settings live · Business hours · Time zone and closures · Add a service · Rooms · About this store137 scenes · about 5 minPayment settingsWhere payment settings live · Connect a payment account · Add a card reader · Reader idle screen · Set up tips · Pricing: cash discount · No-show fees, auto checkout and transactions166 scenes · about 4 minRoles & permissionsFour roles, four menus · Pick the role when inviting · Change someone’s role · About iPad PINs · Therapist rules in System Configuration · Without access

For owners

Numbers and membership
146 scenes · about 3.5 minBusiness dataOpen Business Data · Change the date range · Revenue details · Business health · When you’re busy · Channels, services and reviews156 scenes · about 4 minMembership settingsWhere membership settings live · Create a plan · Set member benefits · Sign up a member at the front desk · Member pricing at checkout · Pause, edit and turn off

Card readers & iPad

Fiserv card readers and the iPad front desk
188 scenes · about 5 minFiserv payments & refundsPair the reader, turn on tips · Checkout: start the reader · On the reader: tip, card, receipt · When the card doesn’t go through · Keyed cards and saved cards · Refunds: void today, partial from tomorrow · Find the sale in CardPointe · Daily deposits196 scenes · about 5 minPre-authorizationPre-authorize at check-in · Checkout: complete the pre-auth · Tip: entered at the desk, on the card · The estimated surcharge line · Totals above the hold still go through · Credits cover the bill: void the pre-auth208 scenes · about 4.5 miniPad: start the day & check inStart the day: name and PIN · Guest arrives: check in · Late or early: move to the actual start · When check-in is blocked, and no-shows · During service: extend time and add-ons · Walk-ins · Everyone busy: assign by hand · Switch operator and change PIN218 scenes · about 5 miniPad appointmentsToday at a glance · By staff: drag to reassign · Book a new appointment · Details and changing the time · Confirming bookings · Callbacks · Cancellations and no-shows · Calendar: day, week, month228 scenes · about 5 miniPad front-desk checkoutOpen checkout from the queue · Customer screen: tip and card · Sign, hand back, print · When the charge fails · Tip-only and split payments · Save a card, pay with it later · Sell a package by card · Transactions, reprint, refund237 scenes · about 4.5 miniPad customersFind a customer · Add a customer · Profile and notes · Make a customer VIP · Upcoming, spending and visits · Packages · Messages: unknown numbers247 scenes · about 4.5 miniPad staff scheduleSee who is working today · One person's day · Book straight into an open spot · Drag to reschedule and fix conflicts · Book the next visit after checkout · Change shifts and time off · Today's Business (admins)258 scenes · about 5.5 miniPad store settingsOpen Settings · Store info and business hours · Services · Rooms and membership plans · Staff and PINs · Payment settings · Notifications and public page · About Store

Stores, clients and amounts in the tutorials are demo data. Some features need a particular plan or must be turned on for your store; the tutorial says so when it comes up. Didn’t find an answer? See the FAQ · contact us